WiMo - Help and instructions for using the website and online shop

How to order

Buying options:


By phone and in our shop we are happy to consult you with your purchases. If some questions come up with Fax- or online orders we might need to contact you. So please always state a valid EMail adress or phone number.

Incoming orders (Online Shop, Fax, EMail) are permanently checked, latest the next morning on a working day. At certain times you have to expect further delays, especially before vacations, trade shows, public holidays etc. An order confirmation is usually not sent.

Payment options

As an individual following payment options are available

  • credit card, we accept Visa, Master and Amex. The amount will be charged to your card on the day we ship the goods to you. Orders in our online shop are encrypted, so you can safely use your credit card. If you intend to send credit card data through email, split numbers up in two emails. Paying by credit card incurs an additional charge.
  • a valid PayPal account is required. Upon checkout, you'll be redirected to the PayPal website where you should complete payment. Afterwards you will be returned automatically to our webshop and receive the order number. Paying by Paypal incurs an additional charge.
    More information about this payment method can be found directly at www.paypal.com .
  • Prepayment by bank transfer.
    Our pro-forma invoice will be sent by EMail, please pay using your bank account. Bank charges for Non-EU countries will apply and will be shown during checkout.
    Important: The pro-forma invoice will be sent after we have all goods ready for shipment. These goods are reserved for you for a certain time. So please be patient when the pro-forma invoice does not arrive immediately after your order. If a specific item will not be available within short time we will contact you.
    Goods will be shipped after payment has been received. An automated email will be sent as a notification, including tracking no.
  • COD (Charge on Delivery) (only within Germany)
    You will receive the goods by German Postal Services (DHL) or any other forwarder of our choice. The forwarder will cash the billed amount plus some delivery charges of 3 to 6 Euro (considerably more with some forwarders and express services!).
    • COD additional charges (dated 09/2017)
    • GLS: 3,00 €
    • DPD: 3,00 €
    • DHL: 4,40 €
    • UPS: 6,00 €
  • open invoice, this method is available only for public services (schools, university, public offices) or companies (within Germany) with whom we have a long standing relationship. We ask for your kind understanding that we cannot offer this option for individual purchasers. (Exception: small items up to a certain value).

Bank account information for prepayments

VR Bank Südliche Weinstraße-Wasgau
  BIC: GENODE61BZA
  IBAN: DE77 5489 1300 0080 1624 05

Deutsche Postbank AG
adress: Ernst-Boehe-Str. 15, 67059 Ludwigshafen, Germany
for SEPA payments within EU:
  BIC: PBNKDEFF545
  IBAN: DE02 5451 0067 0224 4686 78


Delivery time

WiMo has a large stock, also of expensive items. Should a delay occur due to availability you will be contacted by our sales staff.

Prices

our prices are quoted as below:

Order No.:
42991 N plug, gold plated 19,95Buy now

This price includes German VAT of currently 19%. IF you are outside EU no VAT is to be paid. Prices without VAT will be displayed after you entered your country.

  • Additonal fees may apply in some cases:
  • shipping cost, depending on size and weight of the shipment. Usually our webshop shows shipping costs after you entered your country.
  • when paying by Pre Payment: no additonal fees if within EU
  • when paying by Credit Card or Paypal: a handling charge which is depending on the value of the product, at least 2,00 €

Handling charges for payments by Credit Card or Paypal cover part of the commissions of our payment service providers. To avoid any payment costs 'Pre-Payment' is offered.

Freight charges

Usually we ship with Deutsche Post (German postal services, DHL), larger freight is shipped with various forwarders (GLS, UPS etc.). Cost is depending on destination (domestic, abroad), weight and size. Shipment cost include cost of packing.

Usually, freight charges will be calculated automatically by our webshop. Customers with destination Germany will see the precise shipping cost with the first item put into the shopping basket. Customers with destination outside Germany need to enter their country for correct freight calculation.

In some cases automatic calculation of freight charges is not possible, for example if shipments consists of more than one parcel. In this case no freight charges are shown, and we will contact you prior shipment

The table below gives a rough idea of expected freight charges, without going through the webshop...

Destination in Germany Destination abroad
Small items sent in padded envelope up to goods value of 50.00 Euro 3.60 Euro Minimum 6.00 Euro, depending on destination and weight
Parcel up to 120cm length, up to 10kg weight 8.00 Euro Minimum 11.00 Euro, depending on destination and weight
Bulk surcharge for parcels between 120cm and 260cm length 6.50 Euro Cost vary depending on weight and destination
Large goods (Towers, Beams etc.) Shipping agent, cost is calculated individually Shipping agent, cost is calculated individually

Calculate shipping cost yourself

Click here to calculate freight charges

For freight inquiries, please state your full adress.

Cancellation and return

Cancellations are possible unless goods have left our premises (even if we don't like it...).
Should the goods be already on their way, we have to negotiate return of unused products. In Germany special legal regulations apply (Fernabsatzgesetz). Please see our terms and conditions legal fineprint.

Returns to WiMo

For all returns to WiMo, please note:
Please apply appropriate postage for all returned goods. Parcels arriving freight collect will be refused. We are happy to reimburse you on your postage in case of eligibility.
Consider sending small items in a padded envelope, that's cheap and works usually very well. German postal services are quite reliable.

In case of doubt please feel free to contact us before sending in any goods.

Warranty

We follow German legal warranty terms. Further terms may apply depending on manufacturer. Please refer to our terms and conditions legal fineprint.

Online Shop

To take advantage of our online shop Javascript is to be activated, and cookies are to be accepted by your web browser. Without both it doesn't work, sorry. Not our shop and not most of other webshops as well.
Next to all part numbers some price information and a shopping cart button is to be found, e.g.:

Order No.:
42991 N-connector, gold plated 19,95Buy now

  • a click on Buy now adds the item into your shopping cart. A new window opens where you can see the current status of your order. Here you can change the quantity of the item if required. It is recommended to enter the own country at this time.
    If you intend to add further products to your shopping cart, click on any product in the menu on the left.
  • When you have added all required products to your shopping cart, please check the additional informations we need on this webpage:
    • Country
  • Click on "Proceed to Address entry"
  • Please fill out your address details and your WiMo customer if available (otherwise leave blank).
  • Click on "Continue to final checkout". Now payment and shipping options are to be selected.
  • Summary pages follows:
    • please confirm that you have read and accepted the terms and conditions. At this point you can access these T&C as well.
    • If you are interested please check the box for our newsletter. We will send a newsletter (german, english) in irregular intervals to your email adress, informing you about new products, price changes etc. You can cancel this subscription at any time. Details will be sent be an automated mail.
  • By clicking "send order" the order is completed. You will get an immediate confirmation and an order number which you should keep carefully. This helps us tracking this order in case of questions.


Copyright WiMo GmbHHere you can feel safe!
For our webshop we use secure, encrypted transmission methods for your data. You can recognize a secure connection with the padlock in the web browser software:
Copyright WiMo GmbH
Internet Explorer
Copyright WiMo GmbH
Firefox
Copyright WiMo GmbH
Mozilla Firebird
Your data is transmitted in two steps:
- First from your PC to our webserver
- Second from our webserver to our order system in Herxheim.

Both steps use encrypted methods (SSL or PGP 2048 bit) and are safe against eavesdropping by others. WiMo does use your adress and payment information only for the intended transaction, and does not make this information accessible to others.

Companies which offer WiMo products outside Germany:

product range of WiMo.
Belgium
Danmark
Finland

France
  • Euro Radio System SARL
  • 7 Route de St. Genis
  • F-69610 Sainte Foy L'Argentiere
  • Tel +33 4 72 19 67 27
  • Fax +33 4 72 19 67 33
  • E-Mail commercial@ers.fr
  • WWW www.ers.fr
  • SarDif
  • Centre C'ial de la Gare RER
  • BP 35
  • 95206 Sarcelles Cedex
  • Tel +33 1 39 86 39 67
  • Fax +33 1 39 86 47 59
  • E-Mail f4bed@wanadoo.fr
  • WWW www.sardif.com
Italy
  • HAM STORE Communications
  •  
  • Via Col. G. Aliperta 18/B
  • 80049 Somma Vesuviana (NA)
  • Tel +39 08 18 99 41 94
  • Fax +39 08 18 93 72 93
  • E-Mail info@hamstore.eu
  • WWW www.hamstore.eu
Japan
Netherlands
Austria
  • Point Electronics GmbH
  •  
  • Stumpergasse 41
  • A-1060 Wien
  • Tel +43 1597 08 80 0
  • Fax +43 1597 08 80 40
  • E-Mail Mailformular
  • WWW www.point.at
Spain
  • Angro Comunicaciones S.L.
  • Productos para Radioaficionados
  • C/ Francia, 11 - 41310
  • Brenes - Sevilla
  • Tel +34 635 529 114
  • Fax +34 954 797 475
  • E-Mail
  • WWW www.hamradio.es
Switzerland
Slovenia
Czech Republic
Turkey